Policy
Late Arrival Policy
Out of respect for our staff and same day future appointments, services are not discounted or refunded and are still provided within the scheduled time slot. If half of the scheduled time slot has already passed without client’s arrival or notice the massage treatment or any other treatment will no longer be required to be provided .
Cancellation/Rescheduling Policy.
Appointment Deposits: All massage deposits that are canceled/rescheduled before 24 hours of the scheduled appointment are valid for one year and are allowed to be rescheduled once.
Non Massage Members: Massage appointments that are canceled with less than 24-hour notice are honored as one-time reschedulable and non-refundable.
Massage Members: Massage Services canceled/rescheduled with less than 24 hours of given notice are honored as one-time reschedulable every 60 days since the last cancelation. If the following appointment is also canceled/ rescheduled within 60 days of the last appointment that was also canceled/rescheduled without 24-hour notice massage member may loose their full credit without entitlement to refund.
No-Show’s Policy
Applicable to massage members and non massage members:
If an appointment is scheduled without any notice of cancelation, after half of the session start time has passed, the client is no longer entitled to the session even after payment/deposit.
Massage Members: Members will lose credits used for the given time slot.
Valid proof of notified cancelation or a need to reschedule your massage appointment must be shown via email. You can email us at info@breathemassagefitness.com
How Do We Compensate For A Late Start To Your Massage Appointment?
If this were to ever occur to one of our massage customers on our behalf, we deeply apologize for any inconvenience. This is not a proper representation of Breathe Massage & Fitness. In an attempt to justify our improper service, we would discount the price of that massage session to the degree of ensuring clients only pays for the estimated time given in the session. In addition, clients will be given 50% off of their next service.
Ex. If we are only able to provide a 45-minute massage for a prepaid scheduled 60-minute massage, we would calculate the price per minute of the massage service, refund the difference, and email a 50% off coupon.
What Massage Services or Massage Products Are Non-Refundable?
All massage appointment deposits and services already provided are non-refundable. All massage services and massage retail products are non-refundable after 24 hours of initial purchase. This includes but is not limited to massage appointment deposits, one-time massage treatments, cupping therapy massage treatments, Massage + Corrective Exercise services, Massage + Personal Training services, Massage Packages, and Massage Memberships of all durations/terms.
Massage Membership + Massage Package
Credit Expiration Terms
Massage members have one year to use massage credits accumulated from the initial billing date of their massage membership.
Ex. Massage credits accrued on Jan 1st, 2025 would expire on Jan 1st, 2026.
Massage Membership Cancellation
All massage membership agreements adhere to our policies listed below:
Month-to-Month Massage Memberships: To cancel your massage membership you must send written notice to info@breathemassagefitness.com to ensure that the following monthly billing does not occur to your massage membership.
I’m Sick and Need to Cancel My Massage!!
Not a problem, we’re sorry to hear that you aren’t feeling healthy and hope you feel better soon! We are happy to reschedule your massage! Illness does not qualify for a refund for your massage. If your massage appointment was a credit that the illness caused the credit to expire before you could get back in for your massage appointment, we can make occasional exceptions to this scenario.